Virtual keys are convenient and user-friendly. Follow these steps to get in:
1. Access the Virtual Key Panel
About 60 minutes after completing your online check-in, you’ll receive an email with a link to access the virtual key panel. Open the link on your smartphone to find buttons dedicated to each door.
2. Unlock the Doors
Inside the panel, you’ll find several buttons, each linked to a specific door. Here’s how to use them:
Building Door
Tap the “Building Door” button when you're in front of the main entrance.
The door will open automatically.
Apartment Door (only at Mamaco Rome and Mamaco Fiera)
Enter the building and follow the signs to the correct floor.
Press the “Apartment Door” button to access the apartment.
Room Door
Find the “Room Door” button on the panel.
When you're in front of your room, press the button to unlock it.
If You Encounter Any Issues
If you experience any problems, don’t worry! In the “Info” section of the panel, you’ll find contact details for assistance, including a phone number and WhatsApp for immediate support.
Important Notes: Virtual keys remain active until 12:00 PM on your departure day, allowing you to re-enter the property if you’ve forgotten something. However, the standard check-out time is 10:00 AM. If you wish to request a late check-out, you can easily do so via the Guest Portal.