My stay
How to add extra services
Last Updated: December 30, 2025You can purchase extra services (e.g. late check-out, romantic setup, upgrades, etc.) at 3 different times. We recommend doing it...
Can I modify my booking?
Last Updated: November 17, 2025Yes, you can request a modification, but conditions vary depending on the booking channel and the selected rate. If you...
How can I manage my booking?
Last Updated: November 16, 2025You can manage everything on your own through your personal Guest Portal, accessible from the link you receive in the...
Can I cancel my booking?
Last Updated: November 16, 2025Can I cancel my booking? Your cancellation options depend on the rate and booking channel you used. You can check...
Can I add extra services after my booking?
Last Updated: November 16, 2025Yes, you can add extra services even after completing your reservation. Simply access your Guest Portal, where you’ll find all...
Can I access my room earlier?
Last Updated: November 16, 2025Official check-in starts at 3:00 PM. Before this time, access cannot be guaranteed as our housekeeping team may still be...
How often is my room cleaned?
Last Updated: November 16, 2025All rooms and apartments are thoroughly cleaned before your arrival by our housekeeping team. Daily cleaning included If you’re staying...
Will I find a physical reception?
Last Updated: November 16, 2025All Mamaco properties do not have a physical reception or on-site staff available h24. Your entire stay is managed digitally:...