If you haven’t received your virtual keys yet, don’t worry – it’s usually just a matter of verification time.
Virtual keys are sent within 120 minutes after completing online check-in, and only between 09:00 and 21:00.
The reason for the waiting time is simple: before generating your key, we must verify and confirm your booking and check-in details for security purposes.
This is why it’s important to complete the procedure no later than 21:00 on your arrival day.
If the timing is correct but you still haven’t received anything, try these quick steps:
- check your spam folder or “Promotions/Updates” tabs;
- make sure all check-in steps are fully completed;
- double-check that your email address is correct;
- refresh your inbox.
If it still doesn’t arrive, just contact us – we can help you in a few seconds.