If your virtual key isn’t opening the door, it’s usually just a small connection or smartphone issue. Try these quick steps:
- make sure you have a stable internet connection;
- if Wi-Fi is weak, try switching to mobile data;
- close and reopen the virtual key link;
- confirm that you’re at the correct door and floor;
- check the time: keys are active from check-in time until 12:00 on your check-out day.
Inside the virtual key link you’ll find full instructions, a photo guide and a dedicated FAQ section.
If the door still won’t open, contact us — we can unlock it remotely or send you a new key in a few seconds.
You can also call us at +39 06 5710 3005.