Sometimes, during the payment process, issues may arise that prevent the transaction from being completed. Here are the most common reasons and how to resolve them:
3D Secure Issues: Make sure your card supports 3D Secure and that your authentication details (OTP or app) are up to date.
Transaction Blocked by Bank: Contact your bank to authorize the payment.
Insufficient Funds or Spending Limits: Check your card balance and any spending limits.
Technical Issues: Try using a different browser or device, or wait a few minutes and try again.
Alternative Payment Methods: Use PayPal or request payment by bank transfer (for bookings made at least 7 days in advance).
For privacy and security reasons, we do not have access to sensitive information such as verification codes or bank details. We recommend contacting your bank for assistance with your sensitive data.
If you need further clarification or assistance, we’re always available via email or chat.