Check-in
6 Docs
How does online check-in work?
Last Updated: November 17, 2025Online check-in lets you complete everything before arrival so you can access your room independently, with no reception and no...
How do I access my room?
Last Updated: December 30, 2025You can access your room using your smartphone. No physical keys, no intercom and no access codes needed. After completing...
I haven’t received my virtual keys: what should I do?
Last Updated: November 15, 2025If you haven’t received your virtual keys yet, don’t worry – it’s usually just a matter of verification time. Virtual...
My virtual keys aren’t working: how do I fix it?
Last Updated: November 15, 2025If your virtual key isn’t opening the door, it’s usually just a small connection or smartphone issue. Try these quick...
What time is check-in available?
Last Updated: November 15, 2025Check-in is available from 15:00. From this time, your virtual keys become active and you can access the building and...
Why do I need to upload my ID?
Last Updated: November 15, 2025We ask you to upload your ID because it is a legal requirement for all hospitality properties in Italy. Your...